Privacy policy

     1.    Introduction
  • This privacy policy (“Privacy Policy”) applies to the collection and processing of personal data (“Personal Data”) by us in connection with our website. This Privacy Policy will help you understand how we collect and use your Personal Data and what we do with it.
  • By visiting our website and/ or purchasing something from us, you agree to us handling your

Personal Data in accordance with this Privacy Policy.

     2.   Personal data that we collect
  • Personal Data includes any information about an individual from which that person can be identified.

It does not include Personal Data where the identity has been removed (anonymous data, e.g. your IP Address).

  • Information you may provide us through the website includes:
    • Contact data, such as your first and last name, email address, billing address, shipping address and phone number.
    • Profile data, such as the username and password that you may set to establish an online account with us.
    • Communications that we exchange with you, including when you contact us with questions or feedback, through the website, email, social media (including Facebook, Instagram and WhatsApp).
    • Transactional data, such as information relating to or needed to complete your orders placed through our website including order numbers and transaction history.
 
     3.   How we use your Personal Data

We use your Personal Data for the following:

  • Provide you with the required services and/or products that you order from our website.
  • Respond to your questions or requests.
  • Improve our operations.
  • Prevent, detect and manage risk against fraud and illegal activities.
  • Comply with our financial regulatory and other legal obligations
  • Target advertisements, newsletter and service updates.
  • Improve content and website layout.
  • Resolve disputes that may arise.
 
 
  1. Who do we share your Personal Data with?
 

To enable us to provide our services to you on our website, we may share your information with trusted third parties, such third parties include financial institutions, payment processors verification services, as well as any third parties that you have directly authorized to receive your Personal Data including courier service providers.

We share Personal Data with third party business partners when this is necessary to provide our products and/or services. Examples of third parties to whom we may disclose Personal Data for this purpose are banks and payment method providers (such as credit card networks) when we provide payment processing services.

     5. How we protect your Personal Data
  • We make reasonable efforts to ensure a level of security appropriate to the risk associated with the processing of Personal Data. We implement access control measures (physical and virtual), security protocols, policies and standards to ensure that our security infrastructures are in compliance with reasonable industry standards. We ensure the maintenance of organizational, technical and administrative measures designed to protect Personal Data within our organization against unauthorized access, destruction, loss, alteration or misuse.
  • We have also put in place procedures to deal with any suspected Personal Data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
     6. How long do we store your information?
  • We will only retain your Personal Data for as long as necessary to fulfil the purposes we collected it for. This includes for example the purposes of satisfying any legal, regulatory, accounting, reporting requirements, to carry out legal work, for the establishment or defense of legal claims.
  • We will retain your information for as long as your account is active or as needed to provide you with our services, comply with our legal and statutory obligations or verify your information with a financial institution.
 
  1. Customer Login Details
 

The customer login details are securely stored in our database and not shared with any third party. The passwords are stored in encrypted hash forms and not even visible to the website admin or any other staff. It is NOT mandatory to register as a customer to make a purchase, you can checkout as a guest as well.

Our website has also been secured using SSL certificates enabling encryption of the data en route from customer’s browser to our servers, ensuring the information cannot be stolen on the way.

  1. Credit card info

For card processing, you will be directed to our payment processing partner website and upon completion of transaction, redirected back to our site. You will not be required to enter card info on our own website. None of our staff will ask you for your card info.

  1. Visitor Tracking

Visitor movements within our own website only are tracked using 3rd party tools including Google Analytics and Facebook Pixel. They may use cookies and other methods. The data is used for analysis of website traffic and by their marketing tools.

  1. Personal Details

Customer info including name, email, mobile number and address are not sold to any 3rd party and securely stored in our database. They may however be used by us for advertisement purposes including for Facebook and Google marketing tools.